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CLEARANCE SALE UP TO 70%
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DELIVERY TIMES

Below are the estimated processing and delivery times for our orders.

Once you place your order, processing usually takes 1–3 working days. Orders placed on Friday evenings, at weekends or on bank holidays may take a little longer to process.

After dispatch, delivery usually takes 7–12 working days. These delivery estimates are in addition to the processing time.

We do our best to make ordering and delivery as straightforward as possible. If you have any questions, please contact our customer service team.

PLACING AN ORDER

Placing an order with Charlotte London is simple.

Visit the product page, select your preferred size, colour and any other available options, then click “Add to Cart”.

Check the items in your basket and select “Checkout” when you are ready.

Enter your contact details and delivery address carefully, then follow the checkout instructions to review your delivery options and complete your payment.

Please check that all details are correct before submitting your order.

PAYMENT

You can choose from the secure payment methods available at checkout.

These may include:

  • Credit or debit card: Visa, Mastercard and American Express.
  • Apple Pay.
  • Google Pay.

Availability may vary depending on your device, location and the payment methods enabled in our shop.

Payment information is transmitted using encrypted connections.

Choose your preferred payment method and follow the instructions to complete your purchase. If you experience any difficulties, please contact our customer service team.

DELIVERY CHARGES

We offer free delivery on all orders to the United Kingdom, with no minimum spend.

Any applicable delivery charges will be displayed at checkout before you complete your purchase.

ORDER DISPATCH AND DELIVERY

We aim to process and dispatch your order as promptly as possible.

To offer competitive prices, our products are dispatched directly from our fulfilment centre in Asia.

Please note that the Charlotte London brand name does not indicate that orders are dispatched from London.

Returns: items must be sent back to our fulfilment centre in Asia. For change-of-mind returns, return postage is payable by the customer, as explained in our Returns Policy. This does not affect your statutory rights regarding faulty or incorrectly supplied goods.

Please read our Returns Policy for full instructions before sending any item back.

CONTACT US

For questions about your order or delivery, please contact our customer service team:

support@charlottelondon.uk